Buick Encore Owners & Service Manuals

Buick Encore: Customer Assistance Offices

Buick encourages customers to call the toll-free number for assistance.

However, if a customer wishes to write or e-mail Buick, the letter should be addressed to:

United States and Puerto Rico

Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136

1-800-521-7300 1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112 From U.S. Virgin Islands: 1-800-496-9994


General Motors of Canada Company Customer Care Centre, Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800

All Overseas Locations

Please contact the local General Motors Business Unit.

Customer Assistance for Text Telephone (TTY) Users

To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Buick by dialing: 1-800-832-8425. TTY users in Canada can dial 1-800-263-3830.

Online Owner Center

Online Owner Experience (U.S.) my.buick.com

The Buick online owner experience allows access to videos, articles, and vehicle health specific to your Buick as well as your OnStar Account information all in one place.

Membership Benefits

: Download owner's manuals and view vehicle-specific how-to videos.

  : View maintenance schedules, alerts, and Vehicle Diagnostic Information. Schedule service appointments.

  : View and print dealer-recorded service records and self-recorded service records.

  : Select a dealer and view locations, maps, phone numbers, and hours.

  : Track your vehicle's warranty information.

: View active recalls by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN)

: Compare and shop for Buick and OnStar plans and services.

View GM Card and SiriusXM information (if equipped).

  : Chat with online help representatives.

See my.buick.com to register your vehicle.

Buick Owner Centre (Canada) mybuick.ca

Visit the Buick Owner Centre at mybuick.ca (English) or my.buick.ca (French) to access similar benefits to the U.S. site.


     GM Mobility Reimbursement Program

    This program is available to qualified applicants for cost reimbursement, up to certain limits, of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelc

     Courtesy Transportation Program

    To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Cove

     Collision Damage Repair

    If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision rep


     Diagnostic system check instructions

    The following is an overview of instructions for the general information and 13 step System Verification included in the Diagnostic System Check - Vehicle procedure. Diagnostic Instructions A link to Strategy Based Diagnosis is provided as an overview on how a technician should diagnose a vehicle.

     Doing Your Own Service Work

    Warning It can be dangerous to work on your vehicle if you do not have the proper knowledge, service manual, tools, or parts. Always follow owner's manual procedures and consult the service manual for your vehicle before doing any service work. If doing some of your own service work, use the proper

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