Buick Encore: Customer Assistance Offices
Buick encourages customers to call the toll-free number for assistance.
However, if a customer wishes to write or e-mail Buick, the letter should be addressed to:
United States and Puerto Rico
Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136
1-800-521-7300 1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112 From U.S. Virgin Islands: 1-800-496-9994
Canada
General Motors of Canada Company Customer Care Centre, Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Customer Assistance for Text Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Buick by dialing: 1-800-832-8425. TTY users in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.) my.buick.com
The Buick online owner experience allows access to videos, articles, and vehicle health specific to your Buick as well as your OnStar Account information all in one place.
Membership Benefits
.gif)
: Download owner's manuals
and view vehicle-specific how-to
videos.
.gif)
: View maintenance
schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
.gif)
: View and print
dealer-recorded
service records and self-recorded
service records.
.gif)
: Select a dealer and view
locations, maps, phone numbers,
and hours.
.gif)
: Track your vehicle's
warranty
information.
.gif)
: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
.gif)
: Compare and shop for Buick
and OnStar plans and services.
View GM Card and SiriusXM information (if equipped).
.gif)
: Chat with online help
representatives.
See my.buick.com to register your vehicle.
Buick Owner Centre (Canada) mybuick.ca
Visit the Buick Owner Centre at mybuick.ca (English) or my.buick.ca (French) to access similar benefits to the U.S. site.
READ NEXT:
GM Mobility Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelc
Courtesy Transportation Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Cove
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper equipment and quality replacement
parts. Poorly performed collision
rep
SEE MORE:
How to Wear Seat Belts
Properly
Follow these rules for everyone's
protection.
There are additional things to know
about seat belts and children,
including smaller children and
infants. If a child will be riding in the
vehicle, see Older Children or
Infants and Young Children
Review and follow the rules for
chil
Fixed and Moveable Windows - Repair instructions
Windshield replacement
Special Tools
BO-24402-A Glass Sealant Remover (Cold Knife)
BO-39032 Stationary Glass Removal Tool
Use an adhesive that is approved by GM
For equivalent regional tools, refer to Special Tools.
Removal Procedure
Open the hood.
Remove the windshield wiper arms. Refer to
