Buick Encore: Customer Information
Buick Encore 2020-2025 Owners Manual / Customer Information
- Customer Satisfaction Procedure
- Customer Assistance Offices
- GM Mobility Reimbursement Program
- Courtesy Transportation Program
- Collision Damage Repair
- Publication Ordering Information
- Reporting Safety Defects
- Vehicle Data Recording and Privacy
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Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
s
Customer Assistance Offices
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States and Puerto Rico
Buick
GM Mobility Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelc
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Automotive terminology & definitions
ACTIVE SUSPENSION SYSTEM
active suspension systems move each wheel up and down to control body motion
in response to road
abnormalities. The system responds to inputs from the road and the driver. With
an active suspension, a
vehicle can simultaneously provide the smooth ride of a soft suspension
Engine Heater
Vehicles may have an engine
heater. The engine heater can help
in cold weather conditions at or
below −18 ºC (0 ºF) for easier
starting and better fuel economy
during engine warm-up. Plug in the
heater at least four hours before
starting the vehicle. An internal
thermostat in the plug end of the
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